Refund policy
60-Day Return Policy
We offer a 60-day return policy, which means you have 60 days after receiving your item to request a return.
To be eligible for a return:
- The item must be unused, unworn, and in the same condition as received
- Must be in the original packaging
- Proof of purchase (order confirmation or receipt) is required
How to Start a Return
To request a return, contact us at:
📩 contactholdfit@gmail.com
Once your return is approved:
- You will receive return instructions
- You will be provided with a return address
⚠️ Important:
Returns sent without prior authorization will not be accepted
Return Shipping
- Customers are responsible for return shipping costs, unless:
- The item is defective
- The wrong item was received
- We strongly recommend using a trackable shipping service
Damages & Issues
Please inspect your order upon arrival.
If your item is:
- Damaged
- Defective
- Incorrect
Contact us within 48 hours of delivery, including photos/videos, so we can resolve the issue quickly.
Non-Returnable Items
We do not accept returns for:
- Used or worn items
- Items not in original condition
- Gift cards
- Final sale or clearance items
Exchanges
We do not offer direct exchanges.
To get a different item:
- Return your original item
- Place a new order
European Union – 14-Day Right of Withdrawal
If your order is delivered within the European Union, you have the legal right to cancel or return your order within 14 days, for any reason and without justification.
Conditions:
- Item must be unused and in original packaging
- Customer is responsible for return shipping
Refunds
Once we receive and inspect your return:
- We will notify you if your refund is approved
- If approved, refunds are issued to your original payment method within 10 business days
Please note:
- Processing times may vary depending on your bank
- If more than 15 business days have passed, contact us at contactholdfit@gmail.com